+ What if I think I've been exposed to HIV?

If you think you might have been exposed within the last 72 hours, don't wait! Call us at 602.595.8170 to get on Post-exposure Prophylaxis (PEP). We’re available Monday and Friday 8 AM - 4 PM and Tuesday, Wednesday, and Thursday 8 AM - 6 PM. Learn more about PEP here.

+ What are your clinic hours?

The Southwest Center is open Monday and Friday 8am - 5pm and Tuesday, Wednesday, and Thursday 8am - 7pm.

We take our last HIV/STI test 30 minutes before closing. If you think you might arrive an hour or less before we close, call 602.307.5330 to ask about testing availability.

+ How do I schedule an appointment online?

Use this easy guide for step by step instructions on how to request an appointment online.

Once we receive your appointment request, we will get back to you within one business day. For immediate assistance, to change or cancel an appointment call us at 602-307-5330

Click here to begin.

+ How can I cancel or reschedule an appointment?

For immediate assistance, to change or cancel an appointment call us at 602-307-5330

+ How do I manage my appointment reminder preferences?

We understand that preferences vary. You can choose how you receive appointment notifications. Reply “STOP” to opt out of SMS/Text messaging. Unsubscribe from email reminders. You can also call our office at (602) 307-5330 to adjust your message settings. Learn more about this feature here.

+ What insurance plans do you accept?

Southwest Center accepts Medicare, Medicaid, AHCCCS, and most major commercial insurances. For those without insurance, the Southwest Center has low self-pay rates to ensure you can be seen.

Please view our accepted insurance list here. This list is subject to change. Please confirm with your insurance company or call the Southwest Center at 602.307.5330 to ensure your insurance is accepted.

+ What if I don't have insurance?

At Southwest Center, we believe that everyone deserves access to quality healthcare, regardless of their financial situation. That’s why we offer a sliding fee scale for our services for those without insurance or those that are underinsured.

What is a Sliding Fee Scale?

  • A sliding fee scale adjusts the cost of healthcare services based on your income and ability to pay.
  • It ensures that individuals and families can receive essential medical care without facing financial barriers.

If you have questions about the sliding fee scale procedure and to find out if you qualify, call us 602-307-5330.

+ Do you offer free services?

We offer HIV and STI testing at no-cost to you thanks to federal and state grant funding. Clinical testing is available by appointment with same-day appointments based on availability.

We also receive federal Title X Family Planning grant funds through Affirm. These funds enable us to provide family planning services at no-cost or low cost to uninsured, low-income individuals. Learn more here.

Southwest Center accepts Medicare, Medicaid, AHCCCS, and most major commercial insurances. For those without insurance, the Southwest Center has low self-pay rates to ensure you can be seen.

+ Where are you located?

The Southwest Center is located on the second floor of The Parsons Center for Health and Wellness at 1101 N. Central Ave., Ste. 200, Phoenix, AZ 85004.

+ What is your fax number?

The Southwest Center fax number is 602-307-5021.

+ Experiencing Partner Violence?

It can be important to make a plan in case you need to leave quickly in an emergency. This guide can be used to help pack an emergency kit. For more information, check out these additional resources:

+ Am I eligible for the Ryan White Program?

The Ryan White Program is a federal grant that helps Southwest Center cover some health care costs for patients living with HIV/AIDS.

To learn more about the program and how to apply visit Positively You!

+ What is the Healow patient portal?

The Southwest Center Patient Portal is a secure, convenient, and easy way to access your health information

Here’s what you can do with our portal -

  • Communicate with your provider.
  • Get reminders.
  • Manage your appointments.
  • Access your test results.
  • View your medications and request refills.
  • Join a telehealth visit.
  • Pay your bill.

Healow is free and available in the Apple app store and Google play store. Learn more here.