Our relationship with our own health is deeply personal, often involving discussions and examinations that can leave individuals feeling vulnerable. Medical mistrust, confusion around seeking healthcare services, and fear of checking in with your body are all valid concerns when it comes to prioritizing your health. In these moments, it's crucial that healthcare environments are one where patients feel comfortable and validated.
Creating these environments is both physical and cultural. Physically, it is important to consider your patient’s experience before they walk into your door. Is there accessible parking? Can a patient with restricted mobility get into your building? Once inside, can they take an elevator? Considering the way patients get around your facility is one way to ensure the environment is accessible for all. At Southwest Center, we have accessible parking in front of our main entrance, an automatic sliding door, and elevators for use. The lobby is clean and comfortable. We celebrate people of all gender identities and sexual orientations by displaying an assortment of Pride flags. Our signs and posters use gender-neutral language and promote a wide variety of services. Being intentional about the physical space where patients enter, wait, and receive services is crucial to help patients feel safe and inclusive.
Inclusive healthcare spaces are not solely created by displaying visible symbols, such as Pride flags, but by a culture of respect, openness, and understanding. It also goes beyond providing medical care; it encompasses an entire experience that leaves patients feeling heard, validated, and valued. For example, training staff to use people-first language, greeting all clients with kindness, and asking patients their pronouns and preferred names can be simple ways to foster a welcoming space. Our providers share their pronouns with their patients, which can set an inviting tone to a patient’s visit. It can also mend medical mistrust by creating an environment where patients can express their identities without fear.
When healthcare providers embrace inclusivity and respect for diversity, they create a space where patients can be their authentic selves, leading to more honest conversations around health, which ultimately improves health outcomes and overall well-being.
Southwest Center understands that the healthcare experience is different for everyone. We also understand that healthcare is not just about the medical services we offer, it is about the environment in which those services are provided. An affirming space acknowledges, respects, and considers all aspects and experiences of every patient, regardless of their sexual orientation, gender identity, ability, or background.